This Privacy Policy explains how TilesKhata (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, protects, and shares information when you access or use our website, web application, mobile-friendly platform, demo forms, contact forms, tools, features, and related services (collectively referred to as the “Service”, “Platform”, “Website”, or “TilesKhata”).
By using TilesKhata, submitting your information, requesting a demo, or accessing any part of the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Platform.
1. ABOUT TILESKHATA
TilesKhata provides digital tools and software-related services for tiles, marble, granite, sanitary, and similar retail or wholesale businesses. The Platform may help users manage inquiries, understand product calculations, estimate square-foot/area requirements, request demos, receive business support, and access related digital features.
2. INFORMATION WE COLLECT
We may collect the following types of information:
A. Personal Information
When you use the Platform, submit a form, request a demo, contact us, or register for services, we may collect:
Full name.
Mobile number.
Email address.
City.
Business/shop name.
Designation or role, if provided.
Communication details submitted by you.
B. Business Information
Depending on the feature or service used, we may collect:
Shop or business name.
Business type, such as tiles, marble, granite, sanitary, or related category.
Product details, if entered by you.
Measurements, square-foot details, box/piece information, estimates, or calculation inputs.
Customer inquiry details, if voluntarily entered.
Demo or service requirement information.
C. Usage Data
When you visit or use TilesKhata, we may automatically collect certain technical and usage information, including:
IP address.
Browser type and version.
Device type.
Operating system.
Pages visited.
Time and date of visit.
Time spent on pages.
Referral source.
Clicks and interactions.
General analytics and diagnostic data.
D. Communication Data
If you communicate with us through phone, WhatsApp, SMS, email, contact form, or support channel, we may collect and store communication details for support, follow-up, service improvement, and record-keeping.
E. Cookies and Tracking Technologies
We may use cookies, analytics tools, pixels, or similar technologies to improve website performance, understand user behavior, remember preferences, and improve marketing or support communication.
You may disable cookies through your browser settings, but some features may not work properly.
3. HOW WE USE YOUR INFORMATION
We may use collected information for the following purposes:
To provide, operate, and maintain TilesKhata.
To contact you regarding demo requests, inquiries, pricing, support, or service updates.
To provide product information and business communication.
To personalize and improve user experience.
To process subscriptions, payments, service requests, or support requests.
To analyze usage trends and improve features.
To develop new tools, reports, calculators, or services.
To send alerts, reminders, updates, promotional messages, and service-related communication.
To prevent fraud, misuse, unauthorized access, and security threats.
To comply with legal obligations, regulatory requirements, or lawful requests.
4. COMMUNICATION CONSENT
By submitting your contact details on TilesKhata, you authorize TilesKhata, its employees, representatives, support team, service providers, and communication partners to contact you through:
Phone calls.
SMS.
WhatsApp.
Email.
IVR or automated communication.
Other digital communication channels.
This communication may be for demo scheduling, product information, service support, reminders, updates, renewal information, offers, promotional communication, or other business-related purposes.
You understand that such communication may be sent to the contact details provided by you, even if your number is registered under DND / National Do Not Call Registry / National Customer Preference Register, where permitted by applicable law and based on your consent.
To stop receiving promotional communication, you may contact us at [email protected]. However, important service-related communication may continue where necessary.
5. SHARING OF INFORMATION
We do not sell your personal information.
We may share your information only in the following situations:
A. With Service Providers
We may share necessary information with trusted service providers who help us operate TilesKhata, such as:
Website hosting providers.
Cloud storage providers.
Analytics providers.
Payment gateways.
SMS, WhatsApp, email, or calling service providers.
Customer support tools.
Form and database service providers.
These providers are expected to use your information only for providing services to us.
B. For Legal Compliance
We may disclose information if required by law, court order, government authority, legal process, or to protect our legal rights.
C. For Business Transfers
If TilesKhata is involved in a merger, acquisition, restructuring, sale of assets, or business transfer, your information may be transferred as part of that transaction.
D. With Your Consent
We may share information for any other purpose with your consent.
6. DATA RETENTION
We retain personal and business information only as long as necessary for the purposes described in this Privacy Policy, including:
Providing services.
Managing demo requests and support.
Maintaining business records.
Improving Platform performance.
Complying with legal obligations.
Resolving disputes.
Enforcing agreements and policies.
When information is no longer required, we may delete, anonymize, or securely store it as per our internal processes and applicable laws.
7. DATA SECURITY
We take reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
8. USER RESPONSIBILITIES
You are responsible for:
Providing accurate and lawful information.
Keeping your account login details confidential, if applicable.
Not sharing sensitive or unnecessary personal information through forms.
Verifying business calculations, reports, and estimates before making decisions.
Informing us of unauthorized access or misuse, if noticed.
9. YOUR RIGHTS
Subject to applicable laws, you may request to:
Access personal information we hold about you.
Correct inaccurate or outdated information.
Delete certain personal information.
Withdraw consent for promotional communication.
Ask questions about how your data is used.
To make a request, contact us at [email protected].
Please note that we may retain certain information where required by law, legitimate business needs, fraud prevention, dispute resolution, or enforcement of our agreements.
10. CHILDREN’S PRIVACY
TilesKhata is intended for business users and is not directed at children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.
11. THIRD-PARTY LINKS
TilesKhata may contain links to third-party websites, tools, payment pages, videos, or services. We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.
We recommend reviewing their privacy policies before submitting any information.
12. PAYMENT INFORMATION
If you make payments for TilesKhata services, payment details may be processed by third-party payment gateways or financial service providers.
We do not store sensitive payment card details unless required and permitted through secure and compliant systems. Payment processing is subject to the terms and privacy policies of the relevant payment service provider.
13. ANALYTICS AND MARKETING
We may use analytics and marketing tools to understand user behavior, improve website performance, measure campaign effectiveness, and provide relevant communication.
This may include aggregated or anonymized information that does not directly identify you.
14. TRANSFER OF INFORMATION
Your information may be processed and stored on servers located in India or other locations depending on the service providers used by us.
By using TilesKhata, you consent to such processing and storage, subject to reasonable security measures.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on the Website with a revised “Last Updated” date.
You are advised to review this Privacy Policy periodically. Your continued use of TilesKhata after changes are posted means you accept the updated Privacy Policy.
16. CONTACT US
If you have any questions, concerns, requests, or complaints about this Privacy Policy or your data, you may contact us at:
Email: [email protected]
Website: www.tileskhata.com
Location: Gujarat, India