These Terms and Conditions (“Terms”) govern your access to and use of TilesKhata, including our website, web application, mobile-friendly platform, tools, forms, features, content, and related services (collectively referred to as the “Service”, “Platform”, “Website”, or “TilesKhata”).
TilesKhata (“Company”, “We”, “Us”, or “Our”) provides digital tools and software-related services for tiles, marble, granite, sanitary, and similar retail or wholesale businesses. By accessing, browsing, registering, submitting information, requesting a demo, or using any part of TilesKhata, you (“User”, “You”, or “Your”) agree to be bound by these Terms, along with our Privacy Policy and Refund and Cancellation Policy.
If you do not agree with these Terms, please do not use the Platform.
1. ABOUT TILESKHATA
TilesKhata is designed to help tiles, marble, granite, sanitary, and related businesses manage and understand business information more easily. The Platform may include features such as product information display, area and square-foot calculation tools, marble and granite estimation tools, inquiry/demo request forms, digital record support, reports, customer assistance, and other business-support features.
TilesKhata may offer free, trial, demo, and/or paid features depending on the product plan or service selected by the User.
2. ELIGIBILITY
By using TilesKhata, you confirm that:
You are legally capable of entering into a binding agreement.
You are using the Platform for lawful personal or business purposes.
The information provided by you is true, complete, accurate, and not misleading.
If you are using the Platform on behalf of a business, shop, company, partnership, or organization, you have the authority to accept these Terms on its behalf.
3. USER REGISTRATION AND ACCOUNT
Certain features of TilesKhata may require registration or submission of details such as name, shop name, business name, city, mobile number, email address, or other business information.
You agree that:
You will provide accurate and updated information.
You are responsible for maintaining the confidentiality of your login credentials, if any.
You are responsible for all activity carried out through your account.
You will immediately inform us of any unauthorized access or suspected misuse.
We may suspend, restrict, or terminate your account if false, incomplete, misleading, fraudulent, or unlawful information is provided.
4. USE OF THE PLATFORM
You agree to use TilesKhata only for lawful business or informational purposes. You must not:
Use the Platform for illegal, fraudulent, misleading, harmful, or unauthorized activities.
Upload, submit, or transmit false, offensive, defamatory, abusive, obscene, or unlawful content.
Attempt to hack, reverse engineer, damage, overload, interfere with, or gain unauthorized access to the Platform.
Copy, reproduce, distribute, resell, or commercially exploit any part of the Platform without written permission.
Misrepresent your identity, business, association, or authority.
Use the Platform in any way that violates applicable laws of India.
5. SERVICES AND FEATURES
TilesKhata may provide features related to:
Tiles, marble, granite, and sanitary business support.
Square-foot, box, piece, and area calculation tools.
Product and stock-related digital information tools.
Inquiry, demo request, lead generation, and customer-support forms.
Reports, estimates, or business-support data.
Website or application-based access to business tools.
Communication through phone, SMS, WhatsApp, email, or other channels.
The availability of features may vary based on the selected plan, version, trial, subscription, or business arrangement.
6. ACCURACY OF CALCULATIONS AND INFORMATION
TilesKhata may provide calculators, estimators, reports, or automated suggestions for business convenience. These tools are intended to assist users and may depend on the information entered by the User.
You understand and agree that:
Calculations are based on the data provided by you.
You are responsible for verifying measurements, product details, quantities, rates, taxes, discounts, and final business decisions.
TilesKhata does not guarantee that all calculations, estimates, reports, or outputs will be error-free, complete, or suitable for every business situation.
TilesKhata shall not be liable for losses arising from incorrect data entry, incorrect measurements, wrong product details, wrong pricing, or business decisions made based on the Platform.
7. USER DATA AND BUSINESS INFORMATION
You may submit business-related information such as shop name, customer inquiries, product details, measurements, contact details, city, and other related data.
You confirm that:
You have the right to submit such data.
The data submitted by you does not violate the rights of any third party.
You are responsible for the accuracy, legality, and completeness of the data.
We may use submitted data to provide, improve, support, and operate TilesKhata, subject to our Privacy Policy.
8. DEMO REQUESTS AND COMMUNICATION
When you submit a demo request, inquiry form, contact form, or any lead form on TilesKhata, you authorize TilesKhata and its team, employees, representatives, or service providers to contact you through phone calls, SMS, WhatsApp, email, or other communication channels.
Such communication may be related to:
Demo scheduling.
Product information.
Support and follow-up.
Service updates.
Subscription or pricing information.
Promotional and business communication.
You understand that communication may be made on the contact details provided by you, even if such number is registered under DND / National Do Not Call Registry / National Customer Preference Register, where permitted by applicable law and based on your consent.
9. SUBSCRIPTION, PAYMENT, AND FEES
TilesKhata may offer paid plans, subscriptions, setup services, customization, or other chargeable services.
By purchasing a paid service, you agree that:
You are responsible for paying all applicable fees, taxes, and charges.
Payment must be completed through the available payment methods.
Any third-party payment gateway or payment service may have its own terms and conditions.
We are not responsible for payment failures, delays, bank-side issues, incorrect payment details, or third-party payment gateway errors.
Subscription access may be activated only after successful payment confirmation.
10. THIRD-PARTY SERVICES
TilesKhata may use third-party services for hosting, analytics, payment processing, communication, WhatsApp/SMS/email delivery, forms, support tools, cloud storage, or other operational needs.
You agree that:
Your use of such third-party services may be subject to their own terms and policies.
TilesKhata is not responsible for interruption, downtime, error, data loss, or failure caused by third-party service providers.
We may share necessary data with service providers only for providing and improving the Platform, as described in our Privacy Policy.
11. INTELLECTUAL PROPERTY RIGHTS
All content, design, software, source code, logo, brand name, graphics, text, icons, layouts, features, and materials available on TilesKhata are owned by or licensed to TilesKhata, unless otherwise stated.
You may not copy, modify, reproduce, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Platform without our prior written permission.
Using TilesKhata does not give you ownership rights over the Platform, brand, design, content, or technology.
12. CONFIDENTIALITY
You agree not to disclose confidential information related to TilesKhata, including business processes, pricing discussions, product plans, software access, technical details, or other non-public information, unless required by law or authorized by us in writing.
We also take reasonable steps to protect User information as described in our Privacy Policy.
13. PRIVACY
Your use of TilesKhata is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, process, share, and protect your personal and business information.
By using TilesKhata, you consent to the collection and use of information in accordance with our Privacy Policy.
14. DISCLAIMERS
TilesKhata is provided on an “as is” and “as available” basis.
We do not guarantee that:
The Platform will always be uninterrupted, error-free, secure, or available.
All calculations, reports, estimates, or outputs will be completely accurate.
The Platform will meet every specific business requirement.
Any defects, bugs, or errors will be immediately corrected.
You use the Platform at your own discretion and risk.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, TilesKhata shall not be liable for any direct, indirect, incidental, special, consequential, punitive, business, financial, data-related, or reputational loss arising from:
Use or inability to use the Platform.
Incorrect data entered by the User.
Calculation or estimation errors.
Payment gateway failure.
Third-party service interruption.
Loss of data, profit, revenue, opportunity, goodwill, or business.
Unauthorized access due to user-side negligence.
Our total liability, if any, shall be limited to the amount paid by the User for the specific service giving rise to the claim, unless otherwise required by applicable law.
16. INDEMNITY
You agree to indemnify and hold harmless TilesKhata, its owners, team members, employees, partners, representatives, service providers, and affiliates from any claims, losses, damages, liabilities, expenses, or legal costs arising from:
Your use or misuse of the Platform.
Your breach of these Terms.
False, inaccurate, or unlawful information submitted by you.
Violation of third-party rights.
Violation of applicable laws.
17. SUSPENSION OR TERMINATION
We may suspend, restrict, or terminate your access to TilesKhata without prior notice if:
You violate these Terms.
You misuse the Platform.
You provide false or misleading information.
You fail to pay applicable fees.
Your activity is suspected to be fraudulent, harmful, illegal, or unauthorized.
Required by law, regulation, or government authority.
Termination does not affect any rights, liabilities, or obligations that arose before termination.
18. MODIFICATION OF SERVICES
We reserve the right to add, change, improve, suspend, discontinue, remove, or modify any feature, service, plan, pricing, or part of the Platform at any time, with or without notice.
We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform or any part of it.
19. FORCE MAJEURE
TilesKhata shall not be responsible for any delay, failure, interruption, or non-performance caused by events beyond reasonable control, including but not limited to natural disasters, fire, flood, earthquake, internet failure, hosting failure, cyberattack, power outage, government action, war, epidemic, pandemic, strikes, or third-party service failure.
20. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
21. DISPUTE RESOLUTION
Any dispute arising out of or relating to these Terms or use of TilesKhata shall first be attempted to be resolved amicably through mutual discussion.
If the dispute is not resolved amicably, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The place of arbitration shall be Gujarat, India, and the language of arbitration shall be English and/or Hindi.
22. NOTICES
Any notices or communication may be sent to us through the official support email or contact details published on the TilesKhata website.
23. CONTACT US
For questions, complaints, support, or legal communication, you may contact us at:
Email: [email protected]
Website: www.tileskhata.com
Location: Gujarat, India
24. CHANGES TO THESE TERMS
We may update these Terms from time to time. Updated Terms will be posted on the Website with the revised “Last Updated” date.
Your continued use of TilesKhata after changes are posted means you accept the updated Terms.
25. ENTIRE AGREEMENT
These Terms, along with the Privacy Policy and Refund and Cancellation Policy, constitute the complete agreement between you and TilesKhata regarding use of the Platform.